ORDERS & SHIPMENTS
Any order you place gets packed up properly and sent over with a tracked shipping service. Shipping cost depends on where the customer is located and it's calculated by our store automatically just before you pay.
ORDER NOT RECEIVED
In case you don't receive your order within the period agreed please get in touch with us through the contact button on our website. Make sure the email you insert while ordering is actually correct and working so we can get in touch with you anytime needed.
Make sure the address you type while ordering is correct to avoid any kind of issue while delivering the goods. Please don’t forget to fill the sheet with all the infos required and please insert a phone number you actually use.
Please contact us firstname.lastname@example.org with the following information:
- order number
- reason of the return
To be eligible for a return it’s important to contact us within 14 working days starting from the delivery date. Customers pay for returning shipping costs.
It’s essential that returned products are intact, not worn, not stained, not washed. Without traces of deodorant or smoking. Products must be returned with the label attached and in the packaging. For more information please click here.
Only items received damaged or failed will be refunded or replaced.